Job Description Summary
Responsible for the Latam Online Center daily activities operational execution.Job Description
GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally.
We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health -digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.
What you’ll do
Coordinate daily Online Center activities, focusing on optimization of KPI's and full capacity implementation (100% of capture rate)
Provide metrics and results to the regions and team.
Coordinate the daily synergy between the Online Center and the Service Center to optimize the SLAs and results to the customers.
Direct Leadership with the Online Center Team.
Lead Digital Tools Deployment in the region in partnership with Connectivity and Product Team.
Game Plan Quality improvement.
Keep a strong customer focus on issue resolution, facilitating a strong interface/relationship between the OLC, Modality Engineering, Global Services Technology, Field Service, Applications and Customer Experience Leaders.
Comply with the integrity and compliance guidelines, as well as promote a safe working environment and ensure compliance with applicable EHS policies and procedures.
What you need to have
Bachelor’s Degree in Electrical, Electronics and co-related Engineering from an accredited university.
Minimum of 5 years of experience in Field Service.
Advanced English and Spanish.
Thorough knowledge of the medical field, standards and constraints.
Strong customer-service skills.
Excellent analytical skills with the ability to translate complex technical issues in an easy to understand manner.
Strong written and verbal communication skills, able to effectively communicate with a diverse workforce.
Problem solving capability in tense situations, effective verbal/phone communication skills when under pressure;
Ability to drive improvements in efficiency.
Presentation skills necessary for internal/external seminars or training classes.
Demonstrated ability to train/mentor direct reports.
What would be nice if you had it
Ability to advocate for improvements in knowledge / experience efficiency with the healthcare industry; preferably have knowledge of GE Healthcare products.
Previous experience in project or technical leadership.
Proficiency in English and Spanis.
Proficient in Microsoft Office suite.
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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Additional Information
Relocation Assistance Provided: No
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